Privacy Policy

Last updated: March 2025

1. Information We Collect

We collect information you provide directly, including:

Account information: name, email address, and password
Payment information: processed and stored securely by Airwallex
Shipping address: collected at checkout for order fulfilment
Communication data: messages sent through our support system

We also automatically collect usage data such as IP address, browser type, pages visited, and device information when you use our platform.

2. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping notifications
Respond to customer support requests
Improve our platform and prevent fraud
Send promotional communications (with your consent)

3. Information Sharing

We do not sell your personal information. We share data only with:

Vendors: your shipping address and order details to fulfil purchases
Payment processors: Airwallex, for secure payment handling
Service providers: AWS for platform infrastructure
Law enforcement: when required by applicable law

4. Data Retention

We retain your account data for as long as your account is active. Order records are retained for 7 years for tax and compliance purposes. You may request deletion of your account and associated data at any time, subject to legal retention obligations.

5. Cookies

We use essential cookies to maintain your session and prevent fraud. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect platform functionality.

6. Security

We implement industry-standard security measures including TLS encryption, secure session management, and regular security audits. Payment data is handled exclusively by PCI-compliant payment processors and never stored on our servers.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Opt out of marketing communications at any time
Lodge a complaint with your local data protection authority

8. Contact

For privacy-related inquiries or to exercise your rights, contact us at privacy@chaospull.com.